Refund policy

AfterShift Works — Returns & Refunds

We want you to know what to expect when ordering from AfterShift Works. For help with a return or an order, email aftershiftworks.mfg@gmail.com with your order number.

30-day returns

You may request a return within 30 days after your order is delivered.

For change-of-mind returns, the lamp must be unused apart from reasonable inspection, unmodified, and returned with all included components and accessories.

Contact us before sending anything back so we can provide the correct return address and instructions. Please ship your return within 14 days after receiving those instructions.

Return shipping

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable unless required by applicable law.

We do not charge a restocking fee. If your order qualified for free shipping, we will not deduct the original shipping cost from your refund.

Pack the lamp securely to protect the shade, body, and electrical components. Use the original packaging when available or equivalent protective packaging. Purchase tracked return postage and keep your shipping receipt.

Damaged, defective, or incorrect items

If your lamp arrives damaged, is incorrect, or develops a fault, contact us promptly. Include your order number and photos of the item and packaging when possible.

Stop using any electrical product that appears damaged or unsafe.

We will work with you on an appropriate replacement or refund. We cover reasonable return shipping when a return is needed because an item arrived damaged, is defective, or is incorrect. Contact us before purchasing return postage so we can arrange it.

You do not need to resolve a shipping carrier claim yourself before asking us for help.

Refunds

We will inspect your return and email you with the outcome. Approved refunds will be issued to your original payment method within 10 business days of receiving your return, or sooner where required by law.

Your bank or payment provider may take additional time to display the refund. If a return cannot be approved, we will explain why.

Cancellations and order changes

Email us as soon as possible to request a cancellation or address change. We will confirm the order’s status and available options. Orders that have already shipped follow the return process.

If we cannot meet a promised shipping date, we will contact you with the option to agree to a revised date or cancel the unshipped order for a full refund.

3D printed finish

Visible layer lines and small variations in finish are part of the 3D printing process described in our listings. This does not exclude claims for defects, unsafe products, or items that do not match their description.

This policy does not limit rights that cannot be excluded under applicable consumer law.